In the future, when everything is allegedly back to normal, cities need to implement the use of various ICT-based applications to increase efficiency in their planning and management. The results show that during the COVID-19 pandemic, cities and regions, including the 100 smart cities in Indonesia, have developed many innovative solutions through ICT-based applications that can help people maintain an active social life and access public services.
Qualitative descriptive analysis was utilized to explore the conditions of smart cities, the regional conditions of the pandemic, and smart city applications more generally. This paper employs a qualitative approach with qualitative descriptive data analysis techniques and hierarchical cluster analysis.
In addition, primary data was gathered from discussion forums. The data collected for this study were analyzed using secondary sources obtained from various clusters of literature, the internet, and social media. This applies particularly to those applications that are based on ICT that can tackle the unique conditions of the COVID-19 pandemic and make recommendations regarding future developments. This study aims to identify various applications that support the implementation of the concept of a smart city. ICT has been able to help citizens perform various activities from home with the help of applications. This can be of great help for societies during pandemics. Several cities that have been declared as smart cities in Indonesia have made a breakthrough by making use of information and communication technology (ICT)-based applications.
As a result, activities that draw large crowds together so that people can access public services are inevitable. For their highly dense populations, it is difficult to control the spread of the virus in cities. The COVID-19 pandemic has resulted in compulsion and encouragement of actions that have enabled changes to occur globally that have then been adapted to current conditions.
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